• Wrong Username or Password :

Some email providers require that your complete email address be entered as the username when you fill up the credentials or setting up your email software: myname@gmail.com

Other providers need only the part to the left of the @ sign: myname

Try both ways when this issue occurs. Also check for typos, specifically in web browsers that auto-enter saved data into forms.

Password problems are often presented in conjunction with username issue inappropriate username or passwords or simply wrong credentials. That makes it tough to know which item is inaccurate. Though one general password issue is case sensitivity- does your provider pay attention to upper- and lowercase letters? Several do, so that may be an error.

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Many people also have more than one passwords- some recent, some in varying degrees of desuetude, and some forced upon us whether we liked it or not. Try the usual beloveds when one doesn’t work. Sometimes an earlier password change request may not have finished successfully.

  • No Response or Error Contacting Mail server :

Many times email is working accurately one minute then stops for no cause. Often these problems have nothing to do with your email account or program, but it can be hard to tell what’s happening.

The first thing to check: do you still have internet access? Open a web browser and try stepping inside any website. If you cannot reach anything the issue is not just with email. This sounds understandable, but we give this facile troubleshooting recommendation to people many times a month over the phone.

Assuming you have internet access, next determine if the issue is with your system or the email server. If multiple people can’t get an email it’s likely a server or network issue. Try using webmail to access your account. If that works, leaving and relaunching your email program might support. If webmail doesn’t work, the issue is probably with the email server.

  • Wrong Port or Security Settings :

This issue is more advanced and normally affects email applications accessing POP and IMAP accounts. Email accounts get configured using particular server names, port numbers and security settings (SSL data encryption On or Off). Default values are often set during configuration of account, and these may require being converted.

The default settings for POP, port 110/SSL off.

If your provider needs a safe connection, use port 995/SSL on.

The default settings for IMAP accounts are port 143/SSL off.

If your provider needs a safe connection, use port 993/SSL on.

  • Incorrect Authentication:

Verification is the way in which an email application offers a user’s account information to the mail server, rather than just what it gives; it’s a set of protocols for verifying individuality. There are separate settings you can select for Authentication- Password, MDS Challenge- Response, Kerberos etc. Choices and wordings vary by program. If you receive an Authentication error while transferring mail check this setting, it may not be the password which is inaccurate.

Some cable and T1 providers use None (No Verification/Authentication) when you are transferring email while on their networks. Try this option when nothing else shows the result.