MailTrack is the extension that you can install in the Google Chrome web browser, which lets you know whether the person whom you have sent emails to has read those emails or not. The extension works in Gmail as of now, but if you have configured SBCGlobal email with Gmail, even then, you can use the feature in the same way.
MailTrack is an extension for Google Chrome that works inside Gmail to inform you when an email has been read. The software uses the ‘Seen’ option similar to WhatsApp to inform the exact time the recipient opened a message. To use the feature, you must grant the service permission to read your messages. If you have configured any other email with your Gmail, let’s say SBCGlobal email, even then, you’d be able to use the feature in the same way.
In the free version, the app notifies the inbox when contacts are active and have probably read the emails. Extra functions such as reporting clicks and integration with CRM systems are available on paid plans. Here’s how to use MailTrack to monitor sent messages.
How to configure?
Step 1. You need to begin the process by downloading MailTrack extension, which you can easily download in Google Chrome web browser. It is not sure whether the extension is available on other browsers or not and also, whether it will work in the same way as it does on Google Chrome.
Step 2. Download and install the MailTrack extension in Google Chrome by the Chrome Web Store.
Step 3. Open Gmail to see the configuration screen and press the “Enable” option.
Step 4. On the next screen, select “Connect with Google” to link MailTrack to your Google account – the one used in Gmail.
Step 5. Grant permission for MailTrack to access your emails.
Step 6. Select the free version in the “Sign Up Free” option.
Sending crawled emails
Step 1. Back to Gmail, open a new message window and go to the menu in the footer. Make sure that “Plain text mode” is disabled – this will hinder the operation of MailTrack.
Step 2. From there, just click the MailTrack button in the Compose window and turn on the key to enable monitoring an email. Send the message normally.
How to know when an email was read?
Step 1. After sending a message with MailTrack enabled, the service promises to notify you when the email is read through a notification on the computer.
Step 2. When the email shows two green checks, then that means the recipient has already opened the content. Hover over the visa to see the exact time the message was accessed.
The extension works in the same way for other email accounts that you’ve configured with your Gmail account. If you are using SBCGlobal email with your Gmail account, then you can still be able to check whether the emails were read by your contacts or not using the same feature. If you are unable to use this extension, then you can consult email help and support facility. They will guide you regarding installing this extension.