Do you want to set up SBCglobal email on your Mac OS Sierra? Then, you need to follow the right steps in the same order in which they are given on the official SBCglobal login website. But, what if you come across problems while accessing your email? Then, it is a clear indication that there is something wrong with the email configuration. But, there is no need to worry, as we in this blog post will discuss steps to troubleshoot errors befalling SBCglobal email when configured on Mac OS Sierra.

SBCglobal email is an excellent email service, which works smoothly on Apple operating systems. One such amazing OS is known by the name of ‘Mac OS Sierra’. But, what if you have set up the email in the right way, yet are facing issues in accessing it? Well, then it is clear that there is something wrong with the email setup, and you must troubleshoot the errors.

Check account settings

1. You need to check your account settings for which, you will have to go to the top menu and choose ‘mail’ and then, ‘preferences’.

Account information

2. You will have to select your SBCglobal email account from the list that you can find on the ‘accounts’ tab. After selecting your email account, you will have to check;
   1. If ‘Enable this account’ option is checked or not.
   2. If ‘download attachments’ option is set according to your preference or not.
3. There will be an option named ‘server settings’ that you’ll have to click.

Server settings

4. You need to check below-mentioned things:

Incoming mail server (IMAP)

1. Username: Type in your full email address.
2. Password: Type in the password for your SBCglobal email account.
3. Hostname: Enter ‘mail.domain’ here, or you can select a specific server name or IP address of the domain.

Outgoing mail server  (SMTP)

1. Username: Type in your full email address.
2. Password: Type in the password for your SBCglobal email account.
3. Hostname: Enter ‘smtp.domain’ here, or you can select a specific server name or IP address of the domain.

Important

4. You will have to uncheck the boxes given right next to the option named ‘automatically manage connection settings’ for incoming as well as outgoing mail servers. When you do that, you will be able to see additional fields.
5. Choose ‘advanced IMAP settings’.
6. Uncheck the boxes given right next to ‘Use TSL/SSL’ for incoming as well as outgoing mail servers.
7. Under outgoing mail server (SMTP) option, you will see a drop-down arrow that you need to click. Select the option named ‘account’ from the list you see on the screen.
8. Select ‘edit SMTP server’ list.
9. Make sure that the box corresponding to ‘allow insecure authentication’ is ticked.
10. Click ‘OK’ and then, click ‘Save’.

Note: You will only be able to see this ‘save’ page if the settings that you have changed are right. After you click ‘save’, you will be able to set up Mac OS Sierra.

If after following aforementioned steps, you are not able to access your SBCglobal email settings, then you can take help of email help and support providers. They will guide you in the right way.