People who have bought new Windows computers are facing a weird problem. They are not being able to send emails in which the MS Word files are attached. The problem has not surfaced after the arrival of Windows 10 OS, but there are many people who are facing this problem in Windows 8 OS as well. Let us find out as to what this issue is and how to get rid of it.
The problem of not being able to receive emails in which there are MS Word files attached. If you are facing the same issue, then your friend to whom you are trying sending emails to will receive encrypted information on the screen without converted text, which is of no use for him. The reason being its configuration mismatch. If you are facing the same problem in sending the email, then this article will be highly helpful to you because you will not find any solution for this problem on any other webpage. We have brought a clear and concrete solution for you in this blog post.
First of all, we are going to discuss the issue of not receiving a mail due to OS variation. If you are using a computer with Window 8 OS and trying to send an email in Microsoft Word format, then your friend will able to receive it only and only if he is having the same computer configuration and OS otherwise he will receive the binary codes in the form of 0’s and 1’s. He will not able to receive the actual message in his email.
Yes, if he wants to read the message, then he will have to visit the official website of Microsoft. On this link, your friend will find the downlink link for Microsoft word viewer file. First, download this file from your computer, then install it to read the contents of your email. Your friend will able to access the contents easily after installing word viewer software from the website.
In case, you are using an older version of the operating system, then you will have to change the computer and get it replaced with your old one or upgrade the computer operating system with the latest one because the Microsoft doesn’t support the window XP and its other older versions.
Other concern for consideration is Anti-virus protection software. The Microsoft security essential is having a feature of an automatic update but that is going to end of this year. If you are using a similar tool on your computer, then replace it with some other anti-virus software like Avast, McAfee, and Norton.
You can download the copy of the software from the internet. The virus definitions are automatically updated in this software. These anti-virus tools protect your system against any vulnerability and keep your system updated with the latest update of virus definition. Microsoft has recently released the update for windows.
You can get it installed on your computer by tapping on window update option. Under this option, you will find ‘check for update option’. Once you click on this option, your system will automatically install and download the latest update if available any. You must ensure that you are using the latest version of anti-virus software and backup of data is necessary in case you are switching from old computer to new one.
If you are using a time warner cable webmail services and your friend is using a Microsoft exchange for mail services, then the problem of email attachment always prevails in the time warner mail service. All the time you will get the winmail.dat link for your attachment.
The solution to your above problem is the use of plain text format. If your friend is sending a rich text format mail to you, then this problem arises because the attachment received by the time warner cable is not in the plain text format and it does not support the rich format. So using a plain text is one solution. Unblocking the attachment from unrecognized sender from the settings is another solution to this problem.